Reference

detik11 Privacy Policy For Your Account

Our Privacy Policy explains which account, device and wallet details we collect when you open detik11 in Indonesia.

Account recordsWallet activityCookie choicesSupport requests
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detik11 detik11 Privacy Policy For Your Account
CONTACT ROUTES

Browse Support Paths For Privacy Requests

A clear contact path helps you ask about the Privacy Policy without placing sensitive details in a game message. Use the account support route for access questions, wallet-record concerns or a request to change personal data. Share only the account details needed to locate your record; we will ask for additional proof through the account process where local law permits.

Team online

Account access

If phone verification or sign-in stalls, contact support from the account path and mention the affected device. We use that context to locate the relevant access record without asking for your wallet password.

Wallet records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, include the transaction reference and date. Do not send a full password or payment PIN in your request.

Policy changes

To ask for a correction, deletion or copy of personal data, describe the request through support and identify your account. We may verify ownership before acting, subject to local law and record duties.

HANDLING DETAILS

Explore How We Handle Your Data

We keep the Privacy Policy practical by linking each data use to an account step you recognise.

Account data

We may hold your registration details, phone verification status and account messages so we can provide access and answer a data request. We do not ask you to place passwords or payment PINs in support messages.

Device signals

When you sign in from a phone or desktop browser, technical signals such as device type and connection details may be recorded for session protection. These signals help us investigate unusual access claims.

Cookies

Cookies can remember session choices and help the account path load correctly. You can manage browser cookie settings, although changing them may affect sign-in continuity or the way policy choices are saved.

Payment matching

A DANA, OVO, GoPay or QRIS reference may be connected to your account record to check wallet status. Bank transfer and virtual account references serve the same matching purpose.

Retention

We retain personal records only for the period needed for the stated account, payment, security or legal purpose. The applicable period can vary by record type and local law.

Your request

You can ask what personal data we hold, request a correction, or ask about deletion through the account support route. We may confirm account ownership before changing or releasing records.

Check Privacy Policy Answers Before Joining

These Privacy Policy answers cover the practical questions we hear before account opening in Indonesia. They explain what happens during phone verification, how wallet references are used, how mobile browsing affects records, and where to send a request. If your situation is not listed, use the account support path and quote the relevant policy point.

It covers account details, phone verification, device signals, cookies, wallet references, support messages, retention and requests to access or correct personal data when access depends on local law.

Phone verification helps connect you with the correct account and supports access checks. We may use its status when investigating a sign-in issue, without asking you to send your password through support.

Yes. The policy explains how DANA, OVO, GoPay and QRIS references may be matched with your account to check transaction status. Bank transfer and virtual account references can be handled similarly.

We may record device type, browser and connection details linked to a sign-in session. These signals help protect account access and investigate unusual activity on mobile or desktop browsers.

Send a clear request through the account support route, identify the account record concerned, and explain the correction. We may verify ownership before changing information, subject to local law.

Retention depends on the type of record and its account, payment, security or legal purpose. The Privacy Policy describes this approach, and support can explain a specific record category.

Yes. Ask through the account support route or check your browser settings. Cookies can preserve session choices, while changing them may affect sign-in continuity and saved policy preferences.

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